Redemption Management

You send out coupons. do you know if they’re ever redeemed?

The giveaway is just the start—redemption is the finish line. Feversocial combines physical coupon scanning, e-commerce passcode tracking, and redemption analytics in one place, so every coupon you send out leaves a trail and your marketing loop always closes.

Physical Coupon Scanning E-Commerce Passcode Tracking Redemption Analytics Duplicate-Use Prevention
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Physical Redemption

Physical prize redemption & validation

Built for real-world redemption scenarios like retail counters and trade show booths. Two modes cover different needs, prevent duplicate redemptions, and give you real-time visibility into every claim.

Mode 1
Self-serve redemption button
Winners tap the “Redeem” button right on the winner page to complete redemption—perfect for high-trust scenarios. No staff needed: the system automatically logs the redemption time and status, and blocks the same coupon from being used twice.
No Staff Required Self-Service Duplicate Prevention
核銷按鈕示意圖
Mode 2
On-site promo assistant: staff scan to redeem
Staff scan the winner’s QR code with their phone to complete redemption—ideal for scenarios that need tighter control over the process. Every staff member’s redemption record is tracked, so customers can’t accidentally redeem on their own.
Staff Scan-to-Redeem Controlled Workflow Staff Activity Tracking
E-Commerce Integration

E-commerce passcode tracking integration

Connect with major e-commerce platforms. When customers check out on your site with a promo passcode, Feversocial monitors usage in real time and tracks every passcode’s conversion with precision.

Integrated Platforms
CYBERBIZ SHOPLINE
Customers enter your promo to claim a unique coupon passcode, then enter it at checkout on your e-commerce site. The system automatically tracks usage and writes it back to your Feversocial report—no manual reconciliation needed.
How It Works
1
Enter now. Win a spin or interaction and receive a unique coupon passcode
2
Check out online. Head to your brand’s site and enter the passcode for a discount
3
Auto sync. The system tracks usage in real time and logs redemption status to your report
Redemption reports

Redemption report

Combine physical coupon redemption with e-commerce passcode usage data in a single report, so marketers get full visibility into the promo’s real purchase-driving results—no more guessing at promo performance.

User behavior analysis
Track each participant’s redemption behavior in detail—see who claimed a prize but never redeemed it, who redeemed multiple times, and pinpoint your highest-value users.
Average Redemption Rate Avg. Redemptions per User Individual Redemption Records
Redemption timing analysis
See the time between claiming a reward and actually redeeming it to uncover your customers’ decision cycle, then use it to fine-tune when you send your next push.
Claim-to-Redemption Time Redemption Time Distribution
Prize-level analysis
Compare actual redemption rates across prizes to find your most popular rewards and inform how you plan prizes for your next promo.
Redemption Rate by Prize Prize Popularity Ranking
兌換分析報表示意圖
Use Cases

Which scenarios need redemption management most?

From in-store redemption to online checkout, redemption tracking gives every coupon you send out a paper trail—so promo performance is never a mystery.

Retail Chains
Win the draw → Show the QR code in-store → Staff scans to redeem
Sync redemptions across every location, and see in real time which store redeems the most and which coupon is the most popular.
E-Commerce Purchase Guidance
Win a passcode → Enter it at checkout → System tracks it automatically
CYBERBIZ and SHOPLINE sync automatically—no manual reconciliation—so you can track exactly how much revenue each passcode drives.
Trade Show Events
Scan to enter on-site → Win instantly → Booth staff scan to redeem
No app required—staff just use their phones, so even large trade shows with multiple booths can redeem coupons at once without chaos.
Restaurant Repeat Visits
Win a spin after purchase → Get a coupon for next visit → Redeem on the next visit
Track discount coupon redemption rates to quantify exactly how much your promo lifts repeat visits, then fine-tune your next prize lineup.
Ready to give every coupon a paper trail?
No coding required—set up your promo and turn on redemption tracking in 30 minutes, then experience the full marketing loop for yourself.
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